Find answers to common questions or contact us directly.
Is my data safe? Does Cleaner upload my photos?
No. Cleaner processes everything 100% on your device. Your photos never leave your iPhone. No data is collected or transmitted. The app even works without an internet connection.
Will deleted photos be permanently gone?
No. When you delete photos through Cleaner, they are moved to your iPhone's "Recently Deleted" album, where they remain recoverable for up to 30 days. This is the same behavior as deleting photos in the Photos app.
Why does the storage number differ from Settings?
iOS reports storage differently in different places. Cleaner reads storage information using the same system APIs that iOS uses, but the exact timing of the measurement may cause slight differences. This is normal and expected.
How does the Storage Forecast work?
Cleaner records your storage usage each day and calculates your average daily growth rate. It then projects forward to estimate when your device will run out of space. The prediction becomes more accurate after a few days of usage data.
What iOS version is required?
Cleaner requires iOS 17.0 or later. This is needed for the advanced AI photo categorization features.
How do I cancel my subscription?
Open the Settings app on your iPhone → tap your name at the top → Subscriptions → Cleaner Pro → Cancel Subscription. You'll continue to have Pro access until the end of your current billing period.
How do I restore my purchase on a new device?
Open Cleaner → Settings → tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.